House Rules, Cancellation & Privacy

House rules

Check-in any time from 3:00 pm (self check-in with smart lock). Check-out by 11:00 am.
Maximum 4 overnight guests (plus infants). No overnight stays by unregistered guests.
Daytime visitors are welcome (up to 4 extra people) but must leave by 10:00 pm.
Quiet hours are 10:00 pm – 7:00 am.
No parties or events.
No smoking, vaping or e-cigarettes anywhere on the property.
Pets are welcome — please tell us when you book, keep them off beds and furniture, and clean up after them in the garden.
Parking: free on the street. Stopping in the driveway to unload is fine, but please don't park there. The garage is available for bikes and storage.
Please switch off the bathroom underfloor heating and heat pump when you go out — warm feet are worth it, but it uses a lot of energy.

Security & monitoring

There is a camera at the front door for entry security. A Minut sensor in the living room monitors for cigarette/vape smoke and excessive noise levels only; it does not record or transmit audio or video. There are no cameras inside the house.

Cancellation policy (direct bookings)

Full refund if you cancel at least 14 days before check-in.
50% refund if you cancel 7–13 days before check-in.
No refund for cancellations less than 7 days before check-in, or for early departures.

To cancel, reply to your confirmation email. Refunds go back to the original payment method and usually appear within 5–10 business days. If we ever have to cancel, you'll receive a full refund. We recommend travel insurance.

Payment

Direct bookings are paid in full, in New Zealand dollars, at the time of booking. Payments are processed securely by Stripe; we never see or store your card details. Your booking is confirmed once payment succeeds. In the rare case that your dates were booked on another platform at the very moment you paid, we'll refund you in full automatically and let you know.

Damage

Please treat our home as you would your own. Guests are responsible for any damage beyond normal wear and tear and for extra cleaning caused by breaking the house rules (for example smoking).

Privacy

When you book direct we collect your name, email address, phone number and stay details so we can manage your reservation, send check-in information and meet our legal obligations. We share them only with the services that run the booking: Stripe (payment) and Hospitable (our reservation and guest messaging system). We don't sell your information or send marketing without your consent. You can ask to see or correct your personal information at any time under the New Zealand Privacy Act 2020 by replying to your booking email.